Frequently Asked Questions


Yes. You can add any quotes you like. Just add them at the checkout note or simply call us at +39 329 0070 454 or email us at info@paintnest.com – We will be happy to help you.

Our work etiquette does generally not allow that simply because we want to value the creations of our artist but if you have some request please contact us.

We often run special sales events, just please sign up for our newsletter to be the first to know! Also, you should check out often our website, where we display our deeply discounted merchandise or running offers.

Yes. We do suggest as washing tips to use a very mild detergent and a wash cycle 40°C.

We will provide you extra hanger hardware and it will be up you to use it or not.

Yes. It does include a hidden zip enclosure.

We use heat transfer techniques.


If you need help just call us on +39 329 007 0454 and our customer service department will directly assist you with your queries.

Yes. As soon as the product is ready to dispatch, we are going to send you all the information regarding your order including the name of courier, website and track number so you can follow it. If you will need help with it do not hesitate to contact us.

Before you confirm the order you can change your billing address, but if the order has been already confirmed unfortunately will be not possible change it.

We accept payment with debit or credit card Mastercard, Maestro, Visa, and American Express.

Yes, your payment is secure.

We take the security of your data very seriously and we use the SSL security protocol.  

Your personal data and method of payment are encrypted between your browser and our payment solution Barion. Barion servers use https:// protocol to communicate, which means that you are connected to a secure server.

Several reasons may explain your payment being declined.

We advise you to contact your bank directly for more information about the terms and conditions of online shopping.  In addition, your bank may send you an SMS 3D Secure code to enter during the bank transaction to verify that you are the cardholder. If you do not receive it, please contact your bank directly.  

If you need help just call us on on +39 329 007 0454 and our customer service department will directly assist you with your queries.


Before your product will be dispatched you will be informed of the name of the courier and all the details regarding your order including the track number.

For more details please check our Delivery section or just contact us and we will be happy to help you.

Your product will be delivered at your address within 1 to 8 business days between 8 am to 7 pm. In addition, before your order will be dispatched you are going to receive all the details.

The delivery costs depending on the country of delivery. All shipping costs will be shown upon checkout.

If there is an issue with any of the products you have received, you have 14 days from receipt of the product in which to report the problem by writing us at info@paintnest.com or call us on +39 329 007 0454 and our customer service department will directly assist you with your queries.


Very important: If you notice that any of your items are damaged or faulty when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement.


For more information check our Terms and Conditions.